Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. Tchooz Help center

Tchooz Help center

From this portal, ask our teams about the Tchooz solution, edited by the eMundus company.
Start by choosing the part of your platform concerned by your request.

  • I want help/advice

    Do you have questions about managing your platform?
    Are you encountering a configuration case that you can't seem to do?
    Ask us for help here!

  • I want to report a technical issue

    Are you experiencing a bug that only our technical team can resolve?
    A display error, a form, a menu or an action that is not functioning as intended?
    Please request assistance here!

Powered by Jira Service Management
{"xsrfToken":"97b411f5b46ebeac9fa5cdafaa2cf32d68ff4236_lout","branding":{"id":"3","key":"tes","name":"Tchooz Help center","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/36","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#25b899","headerLinkHoverBGColor":"#25b899","headerBadgeColor":"#25b899"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/93fed3cc-8180-42b4-a928-6556ce524877/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzM2QwMDU5ZS1kODRiLTQxZWEtYjczOC02NmI5ODc1MjlhYWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkzZmVkM2NjLTgxODAtNDJiNC1hOTI4LTY1NTZjZTUyNDg3NyI6WyJyZWFkIl19LCJleHAiOjE3NjgzNTk4MTQsIm5iZiI6MTc2ODM1OTIxNH0.4yd-53_Kn2O-QdkuBwW0B4E8SO6adYbNjojCZZcpEFk&client=33d0059e-d84b-41ea-b738-66b987529aaa&mode=fit","logoId":"93fed3cc-8180-42b4-a928-6556ce524877","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Tchooz Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Tchooz Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans le centre d'assistance de la société eMundus","sharedPortalName":"Centre d'assistance","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1e1e93be-7c1e-42a2-9dcc-a035f82c0d47/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzM2QwMDU5ZS1kODRiLTQxZWEtYjczOC02NmI5ODc1MjlhYWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFlMWU5M2JlLTdjMWUtNDJhMi05ZGNjLWEwMzVmODJjMGQ0NyI6WyJyZWFkIl19LCJleHAiOjE3NjgzNTk4MTQsIm5iZiI6MTc2ODM1OTIxNH0.UekC_k-dd2fCmGP9DagNYkwuw5D7RC8nW3D4CxfjTUA&client=33d0059e-d84b-41ea-b738-66b987529aaa&height=300&mode=fit","bannerMediaApiFileId":"1e1e93be-7c1e-42a2-9dcc-a035f82c0d47","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#3c3c4d","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"tes","projectId":10079,"serviceDeskId":3,"name":"Tchooz Help center","description":"<p>From this portal, ask our teams about the Tchooz solution, edited by the eMundus company.<br> Start by choosing the part of your platform concerned by your request.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"11231","name":"I want help/advice","descriptionHtml":"","callToAction":"I want help/advice","introHtml":"<p>Do you have questions about managing your platform?<br> Are you encountering a configuration case that you can't seem to do?<br> Ask us for help here!</p>","icon":10320,"iconUrl":"https://support.client.emundus.fr/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[45],"key":""},{"id":"11232","name":"I want to report a technical issue","descriptionHtml":"","callToAction":"I want to report a technical issue","introHtml":"<p>Are you experiencing a bug that only our technical team can resolve?<br> A display error, a form, a menu or an action that is not functioning as intended?<br> Please request assistance here!</p>","icon":10308,"iconUrl":"https://support.client.emundus.fr/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[45],"key":""},{"id":"10599","name":"Old request type","descriptionHtml":"<p>From the following list, for the items concerned by your request, please indicate : - File number(s) - Email of the user(s) - Name of the campaign - Name of the page If possible with : - Screenshot and link to the page, with error message if applicable - The navigation path taken to reach this situation This will allow us to process your request more quickly!</p>","callToAction":"Old request type","introHtml":"<p>Your request will focus on problems or issues related to your application management environment and the administration of the platform.</p>","icon":10323,"iconUrl":"https://support.client.emundus.fr/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10323","groups":[],"key":""},{"id":"11330","name":"Satisfaction survey","descriptionHtml":"","callToAction":"Satisfaction survey","introHtml":"<p>Ticket type invisible on the help desk. Useful for customer satisfaction surveys.</p>","icon":10309,"iconUrl":"https://support.client.emundus.fr/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10309","groups":[],"key":""}],"reqGroups":[{"id":45,"name":"Tchooz"}],"orderMapping":{"6":[10599],"11":[10599,11231,11232],"12":[11232,11231],"45":[11231,11232],"13":[11232,11231,11330]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0b855dfd-ddbd-3872-a2a9-78a6761181a3","appLinkName":"System Confluence","appLinkUrl":"https://emundus.atlassian.net/wiki","spaceKey":"HD","spaceName":"Articles d'aide - Help Center","spaceUrl":"https://emundus.atlassian.net/wiki/spaces/HD","isServer":false},"labels":[],"projectKey":"HDD","serviceDeskId":3,"kbLinkDomainURLs":["https://emundus.atlassian.net","https://support.client.emundus.fr"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HDD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzM2QwMDU5ZS1kODRiLTQxZWEtYjczOC02NmI5ODc1MjlhYWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDc5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgzNjA0MTQsIm5iZiI6MTc2ODM1OTIxNCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.LQlR3CIrbHOKXytlXmn0KygwJ3EolgE9bnbniBhNFXg","targetCollection":"upload-project-10079","endpointUrl":"https://api.media.atlassian.com","clientId":"33d0059e-d84b-41ea-b738-66b987529aaa","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://emundus.atlassian.net/wiki","kbLinkDomainURLs":["https://emundus.atlassian.net","https://support.client.emundus.fr"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=3&location=footer&xdm_e=https%3A%2F%2Fsupport.client.emundus.fr&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJmYzc2NDY2N2E1ZWI1YzM5Y2Y1NzY5NjMzNDljZDhiMDFjNzI5ZTc0N2FkNTQ1MTRmNjgxNjNhMGIxZDJkZTI0IiwiaXNzIjoiNGJkYTE0NjctNWU4Ny0zZDY1LTk0ZGQtYmFmN2E2NjgyMzJiIiwiY29udGV4dCI6e30sImV4cCI6MTc2ODM2MDExNCwiaWF0IjoxNzY4MzU5MjE0fQ.l2MP9Aov8MSKrwx7ZLVHCI8fhy_R2R6fkTYqVhWM9Uo\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjRiZGExNDY3LTVlODctM2Q2NS05NGRkLWJhZjdhNjY4MjMyYiIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvZW11bmR1cy5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9zdXBwb3J0LmNsaWVudC5lbXVuZHVzLmZyIn0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJIREQiLCJpZCI6IjEwMDc5In19fSwiZXhwIjoxNzY4MzYwMTE0LCJpYXQiOjE3NjgzNTkyMTR9.UlQ5qEpckmuVUHzXr6znY5jGjuYiQaww9ca0BieZnko\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://emundus.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://support.client.emundus.fr\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"HDD\\\",\\\"id\\\":\\\"10079\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"HDD\\\",\\\"project.id\\\":\\\"10079\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\"}\",\n \"timeZone\":\"Europe/Paris\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://support.client.emundus.fr\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=emundus","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"97b411f5b46ebeac9fa5cdafaa2cf32d68ff4236_lout","baseUrl":"https://support.client.emundus.fr/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://emundus.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"33d0059e-d84b-41ea-b738-66b987529aaa","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"47ec5e3607004a3085764c44f18a8e57","siteDefaultLanguageTag":"fr-FR","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://emundus.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}